Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, the product must be unopened, unused, unactivated, and in the same condition in which it was received. It must also be returned in its original packaging. A receipt or other proof of purchase is required.
To request a return, contact us at orders@steebburkertcandles.com. If your return is approved, we will provide the return address and instructions. Approved returns must be mailed within seven calendar days of receiving the return instructions.
Customers are responsible for return shipping costs for standard returns. We do not provide prepaid return labels. Original shipping charges are nonrefundable unless the return is caused by an incorrect, defective, or damaged product.
We strongly recommend using a trackable shipping service. Steeb Burkert Candle Company is not responsible for returned packages that are lost or damaged in transit.
Items returned without prior authorization will not be accepted.
You can contact us with any return questions at orders@steebburkertcandles.com.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us immediately at orders@steebburkertcandles.com and include your order number and clear photographs of the product and packaging.
If the problem is confirmed, Steeb Burkert Candle Company will provide instructions and cover the appropriate replacement or return costs.
Non-Returnable Items
For health, safety, and product-quality reasons, we cannot accept returns of:
- Car diffusers that have been opened, activated, used, or had the plastic stopper removed
- Candles that have been burned or used
- Wax melts that have been opened or used
- Soaps or other personal-care products
- Personalized, customized, or made-to-order products
- Gift cards
- Clearance items or products marked “Final Sale”
Please contact us before returning any product if you are uncertain whether it qualifies.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different product is to request a return for the original eligible item. Once the return is approved, you may place a separate order for the replacement product.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved.
If approved, the refund will be issued to your original payment method within 10 business days. Original shipping charges are nonrefundable unless the return resulted from an incorrect, defective, or damaged product.
Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at orders@steebburkertcandles.com.